Refund Policy

Effective July 24, 2026 · Digital Network Designs LLC

This policy explains when we refund money and when we do not. It forms part of our Terms of Service.

1. Website design and build projects

Deposits

Project deposits reserve time on our schedule and cover work that begins immediately. Deposits are non-refundable once work has started. If you cancel before we have begun any work, we will refund the deposit in full.

Cancellation mid-project

If you cancel a project in progress, you owe for the work completed to that point, calculated against the phases in your Order or at our hourly rate if the Order has no phase breakdown. Your deposit is applied against that amount. If the deposit exceeds what is owed, we refund the difference. If it does not, we invoice the balance.

If we cancel

If we cancel a project for any reason other than your breach of the Terms, we refund all amounts paid for work not yet performed.

Dissatisfaction with completed work

Design is subjective, and the revision rounds in your Order exist to get it right. If the delivered work does not match the agreed scope, tell us within thirty (30) days and we will correct it at no charge. We do not refund completed and approved work because of a later change of preference.

2. Hosting

Monthly hosting

Billed in advance. Cancel any time; service continues to the end of the paid period. We do not refund partial months.

Annual hosting

If you cancel annual hosting mid-term, we refund the unused full months on a pro-rata basis, less any discount you received for paying annually. Example: you pay $600 for a year at a discount from the $60 monthly rate, then cancel after five months. We calculate five months at the $60 monthly rate ($300), and refund $300.

First thirty days

New hosting clients may cancel within the first thirty (30) days for a full refund of hosting fees, for any reason. This does not cover design work, migration labor, domain registrations, or other third-party costs. It applies once per client.

No refund on suspension or termination for cause

Fees are not refunded for periods during which service was suspended or terminated for violation of our Acceptable Use Policy or for non-payment.

Service level credits

Credits for missed uptime targets are handled separately under our Service Level Commitment and are issued as credit against future invoices rather than as cash refunds.

3. Maintenance plans

Maintenance plans are billed in advance and cancellable at the end of any billing period. Unused hours or allowances do not roll over and are not refundable. If you cancel an annual maintenance plan mid-term, we refund unused full months on the same basis as annual hosting.

4. Domain registrations

The same applies to domain transfers and renewals. If you leave us, you keep the domain for its remaining term.

5. Third-party costs

Premium plugins, themes, stock imagery, paid APIs, extended SSL certificates, and similar pass-through purchases are refundable only if the vendor refunds us. We will pass along whatever we recover.

6. Requesting a refund

Email billing@digitalnetworkdesigns.com with your business name, the invoice or transaction concerned, and the reason. We respond within five (5) business days. Approved refunds are issued to the original payment method within ten (10) business days, though your bank may take longer to post it.

7. Chargebacks

If you have a billing problem, contact us first. Nearly every dispute we have seen was a misunderstanding that took ten minutes to resolve.

Filing a chargeback without contacting us costs us a fee regardless of the outcome, and we may suspend service on accounts with an open chargeback until it is resolved. If a chargeback is decided in our favor, the disputed amount plus the processor's fee remains due.

8. Changes

We may update this policy. The version in effect when you paid governs that payment.